This FAQ covers repairs, certified devices, accessories, warranty, delivery, data privacy, and corporate support. IMEND is trusted by 4,800+ verified customers across Ireland.
Q1: Do you repair all phone models?
Yes. We repair iPhone, Samsung, Huawei, Google Pixel, OnePlus, Oppo, Sony, Nokia, Xiaomi, and more.
Q2: How long do most repairs take?
Most repairs are completed in 30–60 minutes.
Q3: Do I need an appointment?
No. Walk-ins are always welcome.
Q4: Do you offer same‑day repair?
Yes, for 90% of repairs.
Q5: Do you use high‑quality parts?
Yes. We use OEM/Grade‑A premium parts only.
Q6: How long does screen replacement take?
iPhone: 30–45 minutes. Samsung AMOLED: 45–90 minutes.
Q7: Will the display quality be the same?
Yes. We use high-quality replacement displays.
Q8: What if my frame is bent?
We will inform you before repair, as a bent frame affects fit and display pressure.
Q9: Do you replace batteries?
Yes — all models.
Q10: How long does battery replacement take?
20–40 minutes.
Q11: Signs your battery needs replacement?
Fast drain, shutdowns, slow charging, battery health below 80%.
Q12: Does a new battery improve speed?
Yes — performance and stability improve.
Q13: My phone won’t charge. Can you fix it?
Yes — ports, charging IC, power IC, boot loops, dead phones.
Q14: Do you fix motherboard issues?
Yes — Tristar, charging IC, audio IC, touch IC, baseband.
Q15: Can water‑damaged phones be repaired?
Often yes, after inspection.
Q16: Do you offer water‑damage cleaning?
Yes — chemical treatment, corrosion removal, board cleaning.
Q17: Is water damage covered by warranty?
No — due to risk of delayed failure.
Q18: Do you repair cameras?
Yes, front and back.
Q19: Do you fix low speaker volume?
Yes — cleaning, mesh replacement, speaker repair, audio IC fix.
Q20: Do you fix Face ID / fingerprint?
Yes on most models.
Q21: Do you repair iPads/tablets?
Yes — all models.
Q22: Do you repair laptops?
Yes — MacBook and Windows laptops.
Q23: Do you sell certified devices?
Yes. All IMEND devices are fully tested, sanitised, and IMEI verified.
Q24: Can I trade in my old phone?
Yes — instant valuation and store credit options.
Q25: Do you sell premium accessories?
Yes — chargers, cables, powerbanks, cases, tempered glass, earphones, wireless chargers.
Q26: Do repairs come with warranty?
Yes — warranty applies to eligible repairs.
Q27: What voids warranty?
Drops, cracks, water damage, opening by third parties, bent frames.
Q28: Do certified phones have warranty?
Yes — full IMEND warranty included.
Q29: Do you offer delivery?
Yes — nationwide.
Q30: Who handles courier claims?
Courier decisions are final. IMEND is not responsible after dispatch.
Q31: What payment methods do you accept?
Cash, card, Revolut, Apple Pay, Google Pay.
Q32: Is my data safe?
Yes — we never access customer data.
Q33: Should I back up my phone?
Yes — always recommended.
Q34: Do you provide business repair services?
Yes — priority repairs for corporate clients, schools, offices, fleets.
