Privacy Policy

Last Updated: 2025

1. WHO WE ARE
   IMEND – Mobile Repair & Certified Devices
   Address: 4 Richmond Road, Drumcondra, Dublin 3, D03 FX52
   Phone: 085 200 1155 / 01 515 4957
   Email: support@imend.ie
2. INFORMATION WE COLLECT

• Name, phone number, email
• Device details: model, IMEI, issue
• Repair and diagnostic information
• Purchase and payment details
• Website analytics (IP address, cookies, browser type)
• Messages from forms, WhatsApp, email or phone
  We do not access personal phone data unless requested for backup or transfer.

1. HOW WE USE YOUR INFORMATION

• To process repairs and orders
• To contact you regarding your device
• To provide quotes and support
• To fulfil purchases of devices and accessories
• To issue receipts, invoices, and warranty documentation
• For website performance, analytics, and security
• To meet legal and regulatory requirements

1. LEGAL BASIS FOR PROCESSING (GDPR)

• Contract
• Consent
• Legal obligation
• Legitimate interest

1. DATA STORAGE & SECURITY

• Encrypted systems
• Password-protected databases
• Restricted staff access
• Secure on-site storage
• Professional antivirus and monitoring

1. SHARING YOUR INFORMATION
   Shared only with:

• Payment processors (Stripe, Revolut, bank terminals)
• Delivery couriers
• Accounting and financial compliance partners
• Website hosting and security providers
  We never sell or share your data with advertisers.

1. DEVICE DATA & SECURITY

• We never access photos, messages, or personal files
• Passcode is requested only with permission for testing
• No-passcode repairs are available with testing limitations

1. COOKIES & TRACKING
   Used for:

• Analytics
• Website performance
• Security
• User experience enhancement
  Cookies may be disabled through browser settings.

1. YOUR RIGHTS UNDER GDPR

• Access your data
• Correct or update information
• Request deletion where legally possible
• Withdraw consent
• Object to processing
• Request a data copy (portability)
  All requests: support@imend.ie

1. DATA RETENTION

• Repair records: 12–24 months
• Warranty documents: up to warranty period
• Invoices: 6 years (required by law)
• Analytics: 12 months
  Devices not collected within 60 days may be recycled.

1. THIRD-PARTY LINKS
   External sites (Google Reviews, Adverts.ie, DoneDeal.ie) have their own privacy policies.
2. POLICY UPDATES
   Policy may be updated for legal, technical, or operational reasons.
3. CONTACT US
   support@imend.ie
   085 200 1155
   IMEND, 4 Richmond Road, Drumcondra, Dublin 3