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Shipping Policy

This Shipping Policy protects IMEND to the maximum possible level while clearly explaining customer options, courier liability, and delivery terms.
It is written in premium, professional English with full SEO optimisation and global‑standard structure.

1. SHIPPING OVERVIEW

IMEND offers nationwide delivery within Ireland for repairs, certified devices, and accessories.
Customers may choose between:

  • Standard shipping (non-insured)
  • Insured shipping (up to €1,800 coverage)

IMEND will follow the customer’s chosen shipping option exactly as instructed.

Once a parcel is handed over to the courier (An Post or DPD), IMEND is no longer responsible for loss, delay, theft, or damage.
Responsibility transfers fully to the courier and/or the customer, depending on the chosen shipping method.

2. COURIER PARTNERS

IMEND ships using the following carriers:

  • An Post
  • DPD Ireland

All parcels include a tracking number.
Tracking proves IMEND fulfilled its shipping obligation.

3. SHIPPING OPTIONS

3.1 Standard Shipping (Non‑Insured)

  • Lower cost
  • Tracking provided
  • No insurance
  • No compensation available if parcel is lost, stolen, delayed, or damaged
  • IMEND is not liable for any loss or courier issue under this option

3.2 Insured Shipping (Recommended)

  • Tracking included
  • Insurance available up to €1,800
  • Customer must request insured shipping at time of booking
  • Courier (DPD or An Post) is fully responsible for any compensation
  • IMEND assists by providing tracking & proof of postage only

4. LIABILITY & RESPONSIBILITY

4.1 IMEND Liability Ends When Parcel Is Handed to Courier
Once IMEND gives the parcel to the courier, responsibility transfers to the courier.

IMEND is not liable for:

  • Lost parcels
  • Delayed parcels
  • Damaged parcels
  • Stolen parcels
  • Mis-delivered parcels
  • Courier strikes, delays, or operational issues
  • Weather, road closures, or force majeure factors
  • Failed delivery attempts
  • Incorrect address provided by the customer

This applies to both non-insured and insured shipping.

4.2 Courier Liability
If a parcel is lost or damaged, the courier (An Post or DPD) is the only party that can:

  • Investigate
  • Approve claims
  • Issue compensation

IMEND cannot guarantee or influence the outcome of any courier claim.

5. LOST OR DELAYED PARCELS

If a parcel is lost, delayed, or missing:

  • Customer must contact the courier directly
  • IMEND will provide tracking details and proof of postage
  • IMEND cannot refund or replace items lost by the courier
  • Compensation, if any, is issued only by An Post / DPD
  • Claims cannot be made against IMEND under any circumstances

This applies equally to repairs, devices, and accessories.

6. DAMAGED PARCELS

If a parcel arrives damaged:

  • Photograph the packaging and item immediately
  • Do not throw away the packaging
  • Report the damage to the courier within their required timeframe
  • IMEND will assist with documents if needed
  • IMEND is not responsible for damage caused during transit

Only the courier may approve a damage claim.

7. CUSTOMER RESPONSIBILITIES

To ensure successful delivery, customer must:

  • Provide accurate and complete delivery details
  • Ensure someone is available to receive the parcel
  • Track the parcel using the courier link
  • Contact the courier directly regarding delays or failed delivery attempts

If the address is incorrect or undeliverable:

  • Courier may return the parcel
  • Additional fees may apply
  • IMEND is not liable for these costs

8. RETURN SHIPPING

For returns or warranty assessments:

  • Customer is responsible for shipping the device to IMEND
  • IMEND is not responsible for inbound parcels lost or damaged in transit
  • Insured shipping is strongly recommended

Outbound shipping from IMEND to customer after repair follows this same Shipping Policy.

9. REFUSED, MISSED, OR FAILED DELIVERIES

If customer refuses delivery, misses the delivery, or courier fails after multiple attempts:

  • Parcel may be returned to IMEND
  • Additional shipping fees may apply
  • IMEND is not liable for delays caused by missed deliveries

10. TRACKING INFORMATION

Every parcel shipped by IMEND includes tracking.
Tracking details are provided to customers by email or text.

Tracking is proof that IMEND fulfilled its duty of dispatching the parcel.

11. CONTACT INFORMATION

IMEND – Dublin Mobile Phone Repair & Certified Device Centre
4 Richmond Road, Drumcondra, Dublin 3, D03 FX52
Phone: 085 200 1155 / 01 515 4957
Email: repair@imend.ie | mobile@imend.ie | support@imend.ie
Website: www.imend.ie

12. LEGAL & FINAL NOTES

  • IMEND is not liable for courier loss, damage, theft, or delays.
  • All claims must be made directly with the courier.
  • Insurance is optional and chosen by the customer.
  • IMEND’s responsibility ends once the parcel is handed over and tracking is issued.
  • Nothing in this policy affects your statutory rights under Irish or EU consumer law.