Cookies Policy

This Cookies Policy explains how IMEND uses cookies and similar technologies on our website. It is designed to comply with GDPR, Irish Data Protection rules, and global best practices while maximising transparency, security, and user control.


1. WHAT ARE COOKIES?

Cookies are small text files stored on your device when you visit a website.
They help websites function, improve user experience, and provide analytics or personalised content.

Cookies may be:

  • Temporary (deleted when the browser closes)
  • Persistent (remain until manually deleted or expire)
  • First-party (set by IMEND.ie)
  • Third-party (set by external services)

2. HOW IMEND USES COOKIES

IMEND uses cookies to:

  • Ensure the website functions correctly
  • Improve speed, security, and performance
  • Remember user preferences
  • Measure website traffic and performance
  • Analyse how customers interact with pages
  • Support marketing and remarketing (if enabled)

We do NOT use cookies to:

  • Store sensitive personal data
  • Access your phone or computer
  • Track you outside IMEND.ie without permission

3. TYPES OF COOKIES WE USE


3.1 Strictly Necessary Cookies

These cookies are essential for the website to work properly.
Without them, certain features may break or be unavailable.

Examples:

  • Security and login cookies
  • Booking and session cookies
  • Site functionality cookies

These cookies do NOT require consent under GDPR.


3.2 Performance & Analytics Cookies

These cookies help us understand:

  • Which pages are visited
  • How long customers stay
  • Which devices are used

We may use:

  • Google Analytics
  • Similar privacy-safe analytical tools

Consent is required before these cookies activate.


3.3 Functionality Cookies

These cookies improve usability and user experience, such as:

  • Remembering your device model
  • Saving repair booking details
  • Remembering language/region preferences

They are optional and require consent.


3.4 Advertising & Marketing Cookies

ONLY used if IMEND activates marketing tools.

These may include:

  • Google Ads Remarketing
  • Facebook/Meta Pixel
  • TikTok Ads Pixel

Marketing cookies help:

  • Show relevant ads
  • Measure ad results
  • Prevent repeated ads

Consent is required before these cookies activate.


4. THIRD‑PARTY COOKIES

Some cookies are set by external providers. IMEND does NOT control:

  • How those companies use their cookies
  • How long they store cookie data
  • Their privacy practices

Third‑party examples include:

  • Google
  • Meta (Facebook / Instagram)
  • TikTok
  • Payment providers (e.g., Stripe)

Please review their policies:

  • Google: https://policies.google.com/privacy
  • Meta: https://www.facebook.com/policy.php

IMEND is not responsible for third‑party cookie behaviour.


5. COOKIE CONSENT (BANNER)

When you visit IMEND.ie for the first time, you will see a cookie consent banner.

You may:

  • Accept all cookies
  • Reject all non-essential cookies
  • Customise your cookie preferences

You can change your choices anytime by updating browser settings or clearing cookies.

Essential cookies cannot be disabled because the website cannot function without them.


6. HOW TO CONTROL OR DELETE COOKIES

You can manage cookies through your browser:

  • Chrome: Settings → Privacy → Cookies
  • Safari: Preferences → Privacy
  • Firefox: Options → Privacy & Security
  • Edge: Settings → Cookies & Site Permissions
  • iPhone/Android: Browser Settings → Site Data

Options include:

  • Blocking cookies
  • Deleting cookies
  • Clearing browsing history
  • Disabling third‑party tracking

Note: Blocking essential cookies may stop booking pages or forms from working.


7. COOKIES ON MOBILE DEVICES

Cookies work similarly on mobile devices.
You may control cookies through:

  • Browser settings
  • Device privacy options
  • App settings (if applicable)

IMEND does not collect personal data from mobile devices without permission.


8. UPDATES TO THIS COOKIES POLICY

IMEND may update this policy due to:

  • New legal requirements
  • Website upgrades
  • New technologies

We recommend checking this page from time to time.
Continued use of IMEND.ie after updates means acceptance of the updated policy.


9. CONTACT US

For questions regarding cookies or data use:

IMEND – Dublin Mobile Phone Repair & Certified Device Centre
4 Richmond Road, Drumcondra, Dublin 3, D03 FX52
Phone: 085 200 1155 / 01 515 4957
Email: repair@imend.ie | mobile@imend.ie | support@imend.ie
Website: www.imend.ie


10. RELATIONSHIP TO PRIVACY POLICY

To understand how IMEND handles personal information, please refer to our Privacy Policy.

Together, the Privacy Policy and Cookies Policy form IMEND’s complete website data and privacy framework.