Terms & Services


Welcome to iMend.ie website. Continuing to browse and use our website means that you are agreeing to comply with and are bound by the terms and conditions mentioned in this website. If, you do not agree to any part of the terms and conditions mentioned in this website, kindly do not use our website. The Content mentioned on this website is for your general information and use only and is subject to change or updating, without any prior notice.

We do not hold any personal data and the same will be stored only for so long as it is necessary for us to provide you with the goods, including after sales services to you, in accordance with our terms and conditions.  Data may also be collected for registering you on-line on this website.  Data may also be collected by our web-servers or by cookies, when you are browsing the site.

We reserve the right to place advertisements and promotions on our website. Advertisers and sponsors on our website are solely responsible for complying withal local, national, state, and international laws, wherever relevant and we exclude all liability howsoever caused therefrom.

All the items/products mentioned on our website, is subject to availability.  In the unlikely event that an item/product is not available at the time of your placing the order, we will notify you directly or via email to enable you to either place an alternate order or get a full refund of the price of the item/product, if already paid.

The price listed on this website for the products sold by us on-line, will be intimated to you at the time of your placing the order.  We are entitled and authorized to make any adjustment to the price to take into account any increase or revisions in our suppliers’ prices or due to imposition of any new taxes or duties or if due to any error or omission the price of the products has been mentioned wrongly on the website.

We nor any third parties provide any warranty or guarantee as to the accuracy, timelines, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose.  You will appreciate and acknowledge that such information and materials may contain inaccurate information or errors and we expressly exclude such liability for such inaccuracies or errors to the fullest extent permitted by law.

When an order is placed by you, we will send you an email confirming receipt of your order and containing the specifications of your order.  This Order placed by you represents an offer to purchase a product and an email confirmation sent by us represents acceptance of the order by us.  The Dispatch confirmation represents that the order has been Dispatched.  The acceptance is complete, once we sent this dispatch confirmation via email. 

Your use of any information or materials on this website is entirely at your own risk for which we shall not be liable. It shall be your endeavor to ensure that any products, services or information available through this website meet your specific requirements. Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.


iMend repair policy:

Although, we do offer No Fix, No Fee service. But the admin charges would still be applicable, we provide you the best service you deserve. 

The data in your device would be secure and not suffer any damage from our end. Having said that, it is the customer's responsibilities to secure and take backups of their device data in an event which affects the device data. iMend will not be held responsible for any damage or loss of data while repairing the device.

Upon accepting the terms and conditions and booking our services through the website or Direct in store you also accept and acknowledge the fact that when a repair service is being performed on the device, the manufacturer's warranty will be voided and iMend.ie will not be held responsible for it.

after our technician have repaired your device, if you do happen to repair your device or some other part in your device from another service Centre the terms mentioned above will be voided and any issues hence faced will not be the responsibility of iMend.ie.  

We are not responsible for certain loss and damage. The exceptions, where we are not liable to you, are:any claims or damages of any kind or description that may arise from any repair work performed on your device, unless it is caused by our negligenceloss, deletion, amendment to or corruption (howsoever caused) of any data or information that you have stored on your devicedata loss, corruption, deletion, or alteration, and hardware or software failure on SIM cards and memory cardsany damage to or loss of any SIM card, memory card, case, screen protector or other accessory that you have failed to remove from your devicewhen services performed by us void manufacturer warranties for your device. If you do not wish to void your warranty, you should not place an order with us but should contact the device manufacturerany failure to repair any liquid damaged devicewhere it is not possible to repair your device (as we cannot guarantee that your device is capable of being repaired)In case where device is fallen, the device might respond correctly before the repair service is commenced but upon beginning the repair, due to the impact the device had during the fall, parts within the device might be seriously damaged and could affect the health of the device during the repair service and might not turn on again.What our warranty does not cover:Liquid damage. Our warranty does not apply to liquid damage repairs.Any physical or accidental damage.Limited warranty for battery issues. Our warranty is limited in relation to replacement batteries.Due to the unpredictable and varied nature of causes of battery performance issues, it is not always possible to diagnose whether the issue is due to hardware, software, board, or even accessories. Following completion of our services, should your device continue to display the original symptoms (at any degree, be it increased, decreased, or the same) but continue to display some functionality, regardless of how minor, we retain the right to determine that the issue is because of damage to the U2 ic Chip and our warranty will not apply.If the battery is not functioning or will not charge or turn on, at all, then your device will need to be diagnosed by our head technician on our premises.Battery performance can also be adversely affected by faulty chargers or dock connectors. You must have tried alternative original equipment manufacturer (OEM) chargers for, and have the most recent software updates on, your device before booking in a battery replacement.Our warranty will not apply if you have used non-OEM chargers, power banks, car chargers, charging phone cases, charging pads, plates, or any other form of battery/phone charging equipment not manufactured by the OEM. Any use of these accessories may cause damage to your device’s ic Chip and therefore a battery or charger port replacement is unlikely to resolve the issue. You will not be entitled to a refund for products supplied. We do not use manufacturer supplied LCD screens, instead we make use of Grade A screens. Thus, we are not to be held responsible for replacing the damaged manufacturer LCD screens which was present in your device earlier with Grade A screens.Pre-repair issues/events. Our warranty does not apply if your device is jail broken or “rooted” or if, at or before the time we provide the products, there is in relation to your device:an unknown manufacturing or performance issue which is separate from the services orderedwater or other liquid damageany damage or fault resulting from repairs attempted by you or any third partyany performance issue with your device’s battery. 

Our provision of the products is subject to conditions. By placing an order, you:

authorize and consent to us performing the necessary services on your deviceacknowledge that whilst our technicians are trained specialists, we are not an authorized service provider for any manufacturer of any brand of device acknowledge that we may have to reset the manufacturer's factory/default settings for your device, and that this process might delete any data, personal information or settings held on your deviceacknowledge that you are solely responsible for removal of any SIM card, memory card, case, screen protector or other accessory from your device prior to our provision of servicesacknowledge that you must back up your device prior to our provision of servicesagree that where our services relate (in any way) to liquid damage on your devicethere is no guarantee that we will be able to repair your device, but the full price shall still be payable, and you shall not be entitled to any refundagree that it is your responsibility to provide accurate information regarding your device (including model and condition) and to detail any modifications or repairs that have previously been attempted or completed. We will perform a check-in diagnosis of your device to evaluate its condition. If the device is in noticeably different condition than as described, you agree that additional charges may applyagree that ownership of any damaged or defective parts removed from your device during provision of the repair services passes to us.acknowledge that the new products cannot be exchange or returned once the seal from the original packaging has been opened.we don't have any "change of mind" policy after purchasing, unless there is a genuine issue on the device, once opened the costumer must report within 24 hours any problem concerning the deviceiMend Return Policy:imend store does not have any returning product or change of mind policy If you have purchase the product in store.we have only change of mind policy if you have purchase online with us.Your right to change your mind if you are a consumer (Consumer Contracts Regulations 2013). In the online purchase, as a consumer, you have a legal right to change your mind within 14 days and receive a refund. However, due to the type of products we supply, this does not apply in respect of:services, once these have been completed, even if the cancellation period is still runningany products which become mixed inseparably with other items after their delivery. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.If your purchase has happened in the store, the changing mind & return policy is not applicable.How long do consumers have to change their minds? If you are a consumer and have ordered our device repair services, you have 14 days after the day we email you to confirm we accept your order. However, once we have completed the services you cannot change your mind, even if the period is still running. If you cancel after we have started the services, you must pay us for the services provided up until the time you tell us that you have changed your mind.Website Disclaimer:

The information contained in this website is only for information and though effort is made to ensure the correctness of the information contained in this site, the information available through the website is provided ‘as is’ and ‘as available’ and without warranties or conditions of any kind either express or implied. Any reliance you place on such information is therefore strictly at your own risk.

Modification of terms:

We reserve the right to change the terms of use or policies regarding the use of the website (including but not restricted to those relating to price or availability) at any time.